Owner's Frequently Asked Questions

Hot Tub Maintenance

How do I clean my filters?

Every 3 to 6 weeks, depending on frequency of use and number of bathers, spray the filter off with a high-pressure garden hose attachment. Depending on use, a de-greaser or de-scaler is recommended every 4-6 months.

Troubleshooting

How do I program the spa controls?

Refer to the start up instructions in your owners manual.

Replacement Parts

Where can I buy replacement accessories?

We can provide you accessories, parts, chemicals, and more. Please open our store online or come to our showroom located in Laval.

Water Care

What is the best sanitizing chemical to use?

As a manufacturer we do not recommend the best sanitizers to use because water varies based upon region and source (calcium, pH levels, minerals, metals, etc.). Visit us for best service.

Hot Tub Placement

What kind of foundation is required?

Select a structurally sound flat surface that is reasonably level to serve as your spa’s foundation to prevent serious damage to your spa. A foundation that shifts or settles may cause stress to the spa shell. The foundation that your spa rests on must have a weight bearing load capability of supporting the weight of your spa, its water, and the people using it. The maximum filled weight of a spa can be as much as 6,000 lbs (2,722 kg), plus the weight of the occupants that use the spa.

If your spa’s pad is slightly sloped it will not affect the performance of the spa or its structure, however, there should be no dips, sags, or unevenness in the pad. Most patios are built to slope away from the house for drainage purposes. There should be no more than a ½” (1.27cm) slope in an 8‘ (2.44m) run. Recommended flooring materials include a concrete pad, concrete pavers or bricks, pea gravel, or crushed rock (1.5” [3.81cm] or more), or a reinforced deck. Additionally, your authorized Bullfrog Spa dealer should sell or recommend pre-formed spa pads.

NOTE: Concrete foundations should be a minimum of 4” (10.16cm) thick and should be reinforced with either rebar or mesh. For electrical grounding purposes, the rebar or mesh should be attached to a bond wire.

WARNING: Because your spa pad must provide continuous support for the entire base of the spa, you should never level it with shims. If it is necessary to level your spa, make sure the entire spa’s structure is fully supported, both in the center as well as the outer edge. When leveling your spa, there should be no voids beneath it. Contact your authorized Bullfrog Spa dealer before making any leveling adjustments. Structural damage to the spa resulting from incorrect installation, placement on an inadequate foundation, or improper leveling will void the spa’s warranty.

Elevated Installations: Be certain your deck or elevated structure can support the maximum filled weight of your spa along with the total weight of occupants that use it. You must know the deck’s weight-bearing load capacity and ensure that it is greater than the maximum filled weight of your spa combined with the occupants using it or serious injury or structural damage could result. Consult a qualified Structural Engineer or Contractor before the spa is placed on an elevated structure or deck.

Other Common Questions

What size spa should I get?

Most hot tubs are square or rectangle and between 6 and 8 feet in external dimensions. The larger the spa, the more people it will generally accommodate. It’s good to measure the space where you intend to place your spa before shopping. Also, keep in mind it’s sometimes necessary to leave an additional space of 1 to 2 feet around at least 1 to 2 sides of the spa to accommodate accessories like cover lifters and to allow for access.

Hot tubs come in sizes that accommodate anywhere from 2 to 10 people. Your intended use will determine how many people you need your hot tub to accommodate. A common size seats 5 or 6 people. However, if you are just using it for yourself and another guest or two, a small spa with a capacity of 2 to 3 will be perfect. If you are looking for something you and your kids or a group of friends can enjoy together, look for a spa that fits 8 or more people.